Frequently Asked Questions
Expert answers to your beauty and skincare inquiries.
What is the Bluemercury return policy?
We offer a 30-day return policy for a full refund on items in new or gently used condition. Returns made between 31 and 60 days are eligible for store credit.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also track your status by logging into your Bluemercury account.
Do you offer free shipping?
Yes, BlueRewards members receive free ground shipping on all orders. For non-members, free standard shipping is available on orders over $100.
Are the products sold on Bluemercury authentic?
Absolutely. Bluemercury is an authorized retailer for every brand we carry, ensuring that all products are 100% authentic and sourced directly from the manufacturers.
Can I get beauty advice or product recommendations?
Yes! You can visit any of our neighborhood stores for a consultation with our Beauty Experts, or use our online chat feature for personalized skincare and makeup advice.
What are the benefits of the BlueRewards program?
BlueRewards members earn points for every dollar spent, receive birthday gifts, enjoy free shipping, and gain access to exclusive shopping events and beauty treatments.